Privacy Policy
Effective Date: 07 June, 2024
This Privacy Policy explains how TriOrbit Pty Ltd (ABN: 50688689223) collects, uses, discloses, and protects your information across all business units and brands, including TriOrbit Digital and TriOrbit Productions (collectively referred to as “TriOrbit”, “we”, “our”, or “us”).
By accessing or using any TriOrbit website, including triorbit.com and triorbitdigital.com, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information
Information you provide to us directly, including:
- Name
- Email address
- Phone number
- Business details
- Project information submitted via forms
- Payment details (processed securely via third‑party providers)
1.2 Automatically Collected Information
When you visit our websites, our systems or third-party services may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited and activity on the site
- Cookies and usage analytics
1.3 Information from Third Parties
We may receive information through platforms such as:
- Upwork
- YouTube
- Google Analytics
- Email marketing providers
2. How We Use Your Information
We use collected information to:
- Provide and improve our services
- Respond to enquiries and communicate with clients
- Deliver proposals, reports, and project work
- Process payments and invoicing
- Maintain website functionality and security
- Comply with legal or regulatory obligations
3. Sharing of Information
We do not sell or rent your personal information.
We may share information only with:
- Service providers (e.g., hosting, analytics, email delivery)
- Payment processors (e.g., Wise, PayPal, Stripe)
- Regulatory or legal authorities where required by law
- Contractors engaged in client project work, under confidentiality agreements
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Improve website performance
- Analyse website usage
- Maintain user session functionality
You may disable cookies via your browser settings, though some features may not function correctly.
5. Data Security
We take reasonable measures to protect your information from:
- Loss
- Unauthorised access
- Misuse
- Disclosure
No system is fully secure, and we cannot guarantee absolute protection. However, we follow industry best practices to safeguard data.
6. Data Retention
We retain personal information only for as long as necessary to:
- Provide services
- Comply with legal requirements
- Maintain business records
7. Third‑Party Services
Our websites may contain links to third-party platforms. We are not responsible for:
- Content on external sites
- Their privacy practices
- Data handling policies of external providers
8. Access, Updates, and Your Rights
You may request to:
- Access your personal information
- Update or correct your details
- Request deletion of your data (subject to legal requirements)
Contact us at hello@triorbit.com for all privacy-related requests.
9. Children’s Privacy
Our services are not intended for users under the age of 13. We do not knowingly collect information from children.
10. Changes to This Privacy Policy
TriOrbit Pty Ltd may update this Privacy Policy at any time by posting the revised version on our websites. Continued use of our websites after changes indicates your acceptance of the updated terms.
11. Contact Information
For questions or concerns regarding this privacy policy, please contact:
TriOrbit Pty Ltd
Email: hello@triorbit.com
Address: 2/290 Boundary Street, Spring Hill, Queensland, 4000
Website: https://www.triorbit.com
By using our websites or services, you acknowledge that you have read, understood, and agree to this Privacy Policy.